Selltoss Terms of Service

1. Purpose and Scope

2. Key Definitions

1. “User” means any seller, buyer, operator, visitor, or other person who accesses or uses the service.
2. “Seller” means a user who configures a store, products, payment methods, connected channels, and order operations through Selltoss.
3. “Buyer” means a user who views or purchases seller products through a storefront, Discord, Telegram, or another connected channel.
4. “Store” means a seller's public sales surface, including connected custom domains, product listings, checkout screens, and channel commerce panels.
5. “Product information” means product names, descriptions, images, prices, categories, delivery methods and content, purchase instructions, external links, and any other seller-supplied material.
6. “Prohibited product” means any product or material that enables or materially supports illegal activity, fraud, identity abuse, privacy violations, security abuse, sanctions evasion, or infringement of another party's rights.

3. Changes to These Terms

1. These Terms become effective when they are posted in the service or otherwise made available to users.
2. We may update these Terms where permitted by law.
3. We normally announce changes at least 7 days before they take effect. Material adverse changes are normally announced at least 30 days in advance through the service and an available individual notice channel.
4. We explain how to end the agreement if a user does not accept a change. Silence or continued use alone is not treated as express consent where law requires separate consent.

4. Nature of the Service

1. Selltoss provides technical tools that let sellers list digital products and sell through web storefronts, Discord, Telegram, and other channels.
2. Unless Selltoss is expressly selling its own subscription, credits, or add-on features, the seller is responsible for the product, its legality, accuracy, quality, rights, delivery, refunds, and customer support.
3. We may review products, process order states, restrict access, preserve logs, request information, and limit use of the service where needed for safety, compliance, fraud prevention, or platform integrity.

5. Accounts and Workspaces

1. Sellers create a platform account and workspace using an email address or supported social login they control. Buyer authentication, when offered, is scoped separately to each store and is not merged with the seller platform account.
2. You are responsible for securing your account, authentication methods, API keys, bot tokens, payment credentials, SMTP credentials, and other sensitive settings.
3. You must not share credentials with unauthorized parties or allow others to use the service in a way that violates these Terms.
4. We may temporarily restrict an account or workspace if we reasonably suspect account compromise, spam, fraud, payment abuse, or a security risk.

6. Seller Responsibilities and Local Law

1. Sellers must comply with the laws and platform rules that apply to their products, buyers, country of operation, and sales channels.
2. Sellers must accurately disclose product type, price, currency, tax or fee treatment, delivery timing and method, usage conditions, withdrawal and refund terms, and support contact information.
3. Every seller must register a seller-facing or business name, the responsible representative or individual seller name, and a valid phone number. The seller selects the phone country and enters either a local number or an international number beginning with +; Selltoss standardizes it to an international format. Address, business-registration number, and mail-order report details remain optional for an individual seller unless applicable law requires registration or display. Korean business-registration numbers use the 3-2-5 digit format, and Korean mail-order report numbers use year-locality-4 or 5 digit serial format.
4. Sellers are responsible for obtaining any rights, licenses, consents, registrations, permits, and tax treatment required for the products and customer data they handle.
5. Where a seller must provide its own terms, privacy notice, refund policy, business identity, marketplace disclosure, or statutory consumer notice, the seller is responsible for making that information available to buyers.

7. Purchases, Payments, and Order Status

1. Before placing an order, buyers should review the product, quantity, price, currency, payment method, delivery method, and payment expiry time.
2. Payments may be processed through seller-connected providers or providers enabled through the service, including NOWPayments, Stripe, PayPal, Mollie, or other providers. Manual transfer methods such as Cash App are instructed and confirmed by the seller.
3. For cryptocurrency payments, buyers must use the exact coin, network, address, amount, and expiry shown at checkout. Transfers to the wrong address or network may be irreversible.
4. Order status, payment status, receipts, and channel notifications are based on provider responses and Selltoss processing. Delays, failures, cancellations, partial payments, or manual review may occur.
5. Selltoss helps track payment and order state, but does not assume the seller's responsibility for product fulfillment or the seller's own sales terms.

8. Digital Fulfillment, Withdrawal, and Refunds

1. The service supports buyer-specific code delivery, shared digital content, and manual seller delivery depending on product settings.
2. Korean consumers generally have 7 days to withdraw, and longer statutory windows apply when delivery differs from the representation or contract. Digital-content withdrawal may be restricted only after supply begins and only where the seller gave clear advance notice and took the measures required by law; payment alone does not automatically extinguish the right.
3. If a seller fails to deliver as promised, materially delays or omits delivery, or provides content that differs from the listing or contract, the seller must re-perform, correct, cancel, or refund as required by applicable law and the disclosed terms.
4. Selltoss supports dispute intake, transaction records, seller contact, and other intermediary duties required by law; these Terms do not exclude statutory intermediary liability. Where Korean ecommerce-law deadlines apply, we provide a progress update within three business days after intake and an investigation result or handling plan within ten business days.
5. We may preserve and review order records, delivery records, payment states, and event history for dispute handling, fraud prevention, and legal compliance.

9. Subscriptions, Credits, Taxes, and Fees

1. Plans, operating credits, payment fees, feature limits, and platform fees are shown in the dashboard or pricing screens.
2. Credits may be used only for designated service purposes and are not cash, deposits, stored value, or a bank product.
3. Selltoss subscriptions or credit purchases may be processed through Polar or another payment processor or merchant of record selected by Selltoss.
4. Sellers are responsible for determining and satisfying any tax, VAT, sales tax, consumption tax, reporting, withholding, or invoicing obligations for their own sales.
5. Used services, consumed credits, and already-processed order fees may be non-refundable except where required by law.

10. Prohibited Conduct and Products

1. Drugs, weapons, explosives, child sexual abuse material, human trafficking, terrorism, or other serious criminal activity.
2. Stolen accounts, session cookies, access tokens, OTPs, leaked personal data, payment data, identity documents, KYC-verified accounts, or other identity abuse tools.
3. Malware, phishing kits, ransomware, stealers, DDoS tools, botnets, unauthorized hacking services, or products intended to compromise third-party systems.
4. Counterfeit goods, pirated works, license circumvention tools, or products that infringe intellectual property or other rights.
5. Payment fraud, chargeback abuse, fake proof of payment, scams, money laundering, sanctions evasion, or export-control evasion.
6. Attempts to evade review or enforcement through coded language, image text, external links, split listings, obfuscation, or automation abuse.
7. Any conduct that creates material legal, security, operational, or reputational risk for Selltoss or its users.

11. Review, Enforcement, and Appeals

1. When products are created or edited, rule-based filters and Google Gemini may review product names, descriptions, images, delivery-related text, and the seller's operating country. A prohibited result can block the save and record a violation; repeated violations can restrict a store.
2. AI failures or indeterminate results may fail open, so automated review is not a guarantee of legality or safety. Reports, later monitoring, and human review may lead to separate action.
3. If we find a potential violation of these Terms, policy, law, or third-party rights, we may reject, hide, suspend, delete, limit, or warn about a product, store, workspace, or account.
4. Where harm is serious or urgent, we may act without prior notice.
5. To prevent abuse, we may withhold some detection criteria, model logic, internal rules, and security signals.
6. Users may submit an appeal or explanation through the contact channel we provide, and we will review it within a reasonable scope.

12. External Services and Connected Channels

1. The service may interoperate with Supabase, Vercel, Cloudflare, Polar, NOWPayments, Stripe, PayPal, Mollie, Discord, Telegram, Resend, SMTP providers, Google Gemini, Proxycheck, and other third-party services.
2. Third-party outages, policy changes, review delays, API limits, account actions, and network errors may delay or disable parts of the service.
3. Sellers are responsible for ensuring that their connected accounts, bots, domains, payment methods, SMTP settings, and webhooks comply with provider terms and applicable law.

13. Personal Data and Content Handling

1. We process personal data and usage records as needed to provide the service, process orders and payments, secure the platform, prevent abuse, resolve disputes, and comply with law.
2. Sellers may be independent controllers or businesses for buyer data they collect through their own stores and must provide any seller-specific privacy notice or lawful basis required by local law.
3. Sellers must not include another person's personal data, credentials, confidential information, or illegally obtained material in product information, delivery content, or support messages.
4. Details about Selltoss data handling are provided in our Privacy Policy.

14. Service Changes and Interruptions

1. We may change or temporarily interrupt a service only for reasonable operational, technical, security, or legal needs. We give advance notice of the reason, timing, impact, and user action where a material impact is foreseeable.
2. For an urgent incident, outage, or lawful order, we may act first and notify users promptly with the reason and recovery status.
3. We reasonably minimize interruption and protect data. If our fault prevents a paid service for a material period, we provide an extension, refund, or equivalent remedy as required by law and the applicable purchase terms.

15. Limitation of Liability

1. Selltoss is not the contracting seller for individual-store transactions, so the seller has primary responsibility for its products and terms. This does not exclude Quartz's responsibility for its own service, negligence, representations, personal-data processing, or duties imposed on marketplace intermediaries.
2. Liability may be limited under applicable law only to the extent that a loss was directly caused by an event we could not reasonably control or prevent, such as a natural disaster, war, terrorism, utility or communication failure, cloud outage, or payment-provider failure, and the loss was not caused or aggravated by our intent or negligence.
3. Damages are determined under applicable law, including fault, causation, and reasonably foreseeable loss. No contractual cap applies to intentional or grossly negligent conduct, death or personal injury, privacy violations, or non-waivable consumer liability.

16. Governing Law and Disputes

1. These Terms are governed by Korean law without limiting mandatory consumer protections under the law of a consumer's habitual residence.
2. If a dispute arises, the parties will first try to resolve it in good faith.
3. Unresolved disputes are heard by a court with jurisdiction under applicable procedural law. Consumers may also use available Korean consumer or electronic-transaction dispute-resolution procedures.

17. Contact